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Frequently Asked Questions for
Stansted Airport Taxis Passengers

These are the most commonly asked questions by our valued Stansted airport transfer passengers. If you have a question that isn’t answered below, please get in touch and one of our friendly advisers will help you.

How will we locate our driver once we’ve cleared customs?
As you exit customs, your driver will be waiting for you displaying a name board. You will have been given a mobile telephone number for your driver, so in the unlikely event that he is not there, you can call him directly. You should also keep our main telephone number handy – 07968 026 032 – so you can call us should you need to.

What happens if my flight is delayed or diverted?
It is part of our service to monitor all inbound flights so we can ensure you will never be left waiting for your Stansted airport taxi. Whether your flight arrives early, is delayed or lands at a different airport, we will make arrangements to ensure you are collected and reach your desired destination.

How long will the driver wait for us after the flight has landed?
We appreciate it can sometimes take time to retrieve your baggage and clear customs, so your driver will wait at least one hour before making enquiries as to your whereabouts. If you are delayed due to baggage or immigration issues then please let your driver know. We can assure you he won’t leave the terminal building until it is clear that you did not board the flight.

How do I pay for my Stansted airport transfer?
All major credit cards are accepted, or you can pay the driver in cash in UK Pounds.

How long does the journey in the taxi from Stansted airport into central London take?
Depending on traffic and the time of day, the journey will take around 1.5-2 hours.

Are you able to contact our driver at all times?
Yes; we are able to contact our drivers on their hands-free mobile phones at all times.

Do you only offer Stansted airport taxis?
No, we offer lots more. We provide taxis to and from all major London airports and seaports in the South East as well as executive travel and private luxury chauffeur-driven vehicles for up to 8 passengers travelling to all types of events and special occasions. We also offer a 57-passenger coach for larger parties.

Where can I find more information about Stansted airport?
Our Airport Information page provides some details about Stansted with useful links to further information.

Could you recommend a local hotel?
Please email us or give us a call and we’ll be happy to help with some suggestions.

We are bringing a large party of people to Stansted for a business conference. Can you assist with transport?
Yes, no problem at all. Any number of premier vehicles or coaches can be supplied and we are happy to deal with multiple pick-up and drop-off locations.

Do you offer coach hire?
Yes – we can deal with any travel request. Coaches for up to 57 passengers are available. Please contact us to discuss your specific requirements.

Does London traffic affect my quoted price?
No. None of our Stansted taxis or executive private hire vehicles have meters so there will be nothing extra to pay – the price you are quoted is the price you will pay regardless of how long the journey takes.

 

If in doubt .......
.......... just ask

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OUR CARS
EKB Executive Cars inset1Our vehicles are executive class and are licensed by the district council.  For larger groups we offer luxury minibus's and coaches.

Please click through for a full description of all our vehicles.

"....certainly be more than happy to use your services again and to recommend you..."

SERVICES
EKB Executive Cars inset2We are specialists in airport transfers to and from Stansted, Luton, Southend, Heathrow, Gatwick and London City airports.

Please click through for a full description of all services.

"...professional, courteous, prompt, and safe ..."